Cancellation policy

Cancellation of massages and beauty treatments

In the case of a cancellation, you must notify the Spa at least 48 hours ahead of your appointment. Otherwise, a $60 cancellation fee will be charged to your credit card. If your treatment’s value is less than $40 the total price will be charged.

RESCHEDULE APPOINTEMENTS

You wish to reschedule your reservation? A $35 fee will be billed for each rescheduled treatment.

 

 

 

Villa du Spa policy

 

CANCELLATION / APPOINTMENT RESCHEDULING
NIGHT : Please note that a pre-authorization of 150$ will be charged to your credit card when you make a reservation. The pre-authorization will be refunded approximately 48 hours after your departure following the verification of the premises. If the room and /or common areas are unsuitable or if the occupants have not respected the regulations in force some expenses may be charged up to $ 150. For all cancellations or rescheduling, within 72 hours of your stay at the Villa du Spa, the total cost of your night will be charged to your credit card.
MASSAGES AND BEAUTY TREATMENTS :

1) For all appointment reservations added ‘’à la carte’’ with the Villa du Spa lodging, the cancellation fee and rescheduling fee won’t apply if the changes are made with more than a 48h notice from the date of your stay.
2) For all appointment reservations added ‘’à la carte’’ with the Villa du Spa lodging, the cancellation fee and rescheduling fee WILL apply if the changes are made with LESS than a 48h notice from the date of your stay
Cancellation fee for each appointments : 60$ per care/massage.
Rescheduling fee for each appointments: 35$ per care/massage.

 

 

 

REFUNDS OR EXCHANGES

On all purchases on SPABOLTON.COM : Non-refundable, non-exchangeable. If you need further information call us at 1 888 944-4772. OR Please contact us