Practical information

What are the business hours? Starting at what time can I make a reservation ?

SCHEDULE FOR BATHS AND SAUNAS

Low season starting September 6th :
Sunday to Thursday : 10 am to 9 pm
Friday – Saturday : 10 am to 10 pm

Learn more about rates and packages

Reservations for treatments: As of 8:30am every day.

Massages start daily at 8:45am and aesthetic treatments at 9:00am.

 

Summer operating hours (from June 24 to September 5): Every day from 10:00am to 10:00pm.

What are the Holidays operating hours/rates?

HOLIDAY SCHEDULE
The high season rates and schedule applicable from December 8 to January 8.
HIGH SEASON OPERATING HOURS : Open every day * from 10am to 10pm for the Spa Access. No reservations required for the Spa Access.
Massages and cares offered from 8:45 am to 8:00 pm, reservations required for all cares.

* Except on December 24, 25, 31 and January 1. Spa Access available from 10:00am to 5pm. High season rate applicable.
Massages and cares available with appointment from 8:45am to 3pm.

The high season rates, also called week-end rates, is applicable at all times on high season. See rates…

Are lockers provided?

Upon your arrival at the Spa, the attendants at the welcoming station hand you a complimentary key for you to safely store your personal effects in a secure locker, in exchange for an identification card (driver’s permit or medical insurance card) which will be returned to you when you leave.

Is whispering allowed on the site?

It is possible to whisper in a few places on the site (Bistro, terrace, outdoor spas, pool).
Complete silence is required in the saunas, eucalyptus steam baths, savusaunas and yurts.

What must I bring for my visit at the Spa?

Mandatory bathing suit

  • Sandals (on sale at $7)
  • Towels (rental at $1)
  • Bathrobes (rental available at $9)
  • Personal shower accessories (liquid soap provided)
  • Plastic water bottles (water fountain on site)
  • Lunch (Bistro on site when needed)

Must I make reservations for baths and saunas?

No reservation is required for baths. In order to preserve a relaxing atmosphere on the site, it is possible that we limit the access to Scandinavian baths which could create delays. However, this is rare. Furthermore, it is strongly recommended to call a few days ahead to reserve your massages, aesthetic treatments or your discount package to insure availability on the day of your visit, as well as at the most convenient time for you.

Are there any RESTRICTIONS for pregnant women?

Alternating from warm to cold may not be suitable for pregnant women, please consult your physician. Massages for pregnant women are only administered to women having reached 3 months gestation.

Are there any restrictions for people suffering from tachycardia, hypotension, high blood pressure, or having had a cerebrovascular accident?

It is imperative that anyone with a medical heart condition must consult with his or her doctor for professional medical advice before participating in such activities.

Is CONSUMPTION OF alcohol or drugs prohibited?

Absolutely. We discourage the consumption of either alcohol or drugs before a Spa. Alcohol increases arterial pressure, as do saunas and vapour baths.

Can children take baths or receive massages?

Yes. However, access to the site is limited to people 12 years old and over, Sunday through Friday; and 16 years old and over on Saturdays (children on the site must be accompanied by an adult, with a maximum of 2 children per adult). Children may receive a massage if they are accompanied by a parent (either a duo massage, or with a parent in the room).

Can we bring food and beverages?

Although we have a Bistro on the premises, you may bring your lunch. It is prohibited to bring alcoholic drinks on the site.

What is the policy in respect to reservations cancellations?

Consult the cancellation policy here

Cancellation of massages and treatments
In the case of a cancellation, you must notify the Spa at least 48 hours ahead. Otherwise, a $40 cancellation fee will be charged to your credit card, as it will also be for any aesthetic treaments of a $50 value or more. Should you wish to reschedule your treaments, a $23 fee will be charged to your credit card.

Cancellations at the Villa du Spa
See cancellation policy at the Villa du Spa here. 

What is the Spa Attitude policy?

How can I apply for a sponsorship?

Is the Spa open even when it rains or when it is cold outside?

Rain or shine, Spa Bolton stays open 365 days a year. However, we ask people to exit the pool whenever there is a thunderstorm.

Is it possible to make a reservation for a massage when one is already on the site?

It is possible to ask for a massage for the same day, but it is preferable to do so ahead of time to insure the massage therapist’s availability.

Do your massage therapists provide accredited receipts for insurance purposes?

Yes, all our massage therapists can write receipts for insurance claims.

Do Gift Certificates have an expiration date?

Gift certificates which were purchased have a lifetime monetary value, according to the consumer protection law. The only gift certificates with an expiry date are those which involve an exchange of services. It is then possible for these to have an expiration date.

Do you honour WaySpa and Spafinder cards?

Yes, these are recognized.