Our guidelines to enjoy your experience with us.
CANCELATION POLICY - MASSAGES AND BEAUTY TREATMENTS
Any cancellation for massages or beauty treatments is free of charge up to 48 hours before the scheduled time of your appointment. Passing this period, cancellation fees up to $80 will be charged on your credit card. For any treatment with a value under $80, the total treatment’s fee will be charged.
Cancellations must be done by phone by mentioning every treatment involved.
Spa access is available for children aged 12 and over from Sunday to Friday. For Saturday, the required age is 16 years and over. Guests under 16 must be accompanied by a parent or adult at all times.
Parent-child events: Spa Bolton welcomes children from 7 to 11 years old on selected dates, find out more about the Rise and Shine parent-child mornings.
Massage Therapy and Beauty Treatments:
The minimum age required to benefit from our massage therapy services and our Beauty Treatments is 12 years old.
Please read the specific details and conditions for each product sold on spabolton.com. In addition to these conditions, we honor the laws and regulations of the OPC. No refund, no cash value, non-transferable.
Prices displayed on the site
All our prices are expressed in Canadian dollars (CAD) and before taxes. Spa Bolton displays and invoices in Canadian currency at all times. All our prices, unless otherwise stated, are expressed before taxes. Our prices are subject to change without notice.
WELCOME TO OUR WEBSITE
The term Spa Bolton or "we" refers to the owner of the website whose registered office is at
883 route 245 Sud, Bolton-Est Quebec, Canada.
The content of the pages of this site is for your general information only. It is subject to change without notice.
Neither we nor any third party make any warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this site for any particular use.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude all liability for any inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or material on this site is entirely at your own risk, for which we are not responsible. It will be your responsibility to ensure that any products, services or information available on this site meet your specific needs.
This site contains material owned or licensed by our company. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on this site that are not owned or licensed by our company are acknowledged on the site.
Unauthorized use of this website may give rise to a claim for damages and / or constitute a criminal offense.
Limitation of Liability
Spa Bolton declines all responsibility for any loss, damage, accident, illness, closure or limitation of certain services or change of schedule caused by an event of force majeure such as bad weather, strikes, natural disasters or any other irregularity beyond control of the company and for the expenses due to all these reasons.
Spa Bolton cares about the privacy of its guests and is committed to respecting it. This policy has been formulated to inform all our guests of our firm commitment to this matter. No personal information is collected or disclosed unless you have obtained the user's prior consent voluntarily by writing directly to an email address mentioned on our site, participating in a promotion, subscribing to a service, creating a profile or in any other similar way.
In order to be able to provide the requested service safely for all our guests, Spa Bolton reserves the right to ask its guests to provide personal information or justifying documents if necessary.
Electronic ticket and resale
Any illegal resale of tickets is strictly prohibited. Resale is grounds for cancellation without refund or other compensation. Tickets are not redeemable for cash or transferable.
Promotion prohibited without permission
The ticket may not be used for any advertising and / or promotion (including contests and lotteries) or sold without the prior written permission of Spa Bolton.
The thermal experience is not recommended for people with heart problems, high blood pressure, breathing problems, angina or diabetes.
It is strictly forbidden to consume any type of product containing alcohol, various drugs, including any derivative of cannabis and tobacco, on the site.
Spa Bolton reserves the right to inspect the bags and / or lockers of its visitors in the event of a reasonable doubt of possible violation of these regulations in the presence of the guest.
Access refusal and expulsion
Spa Bolton reserves the right to refuse or expel a guest that is considered to be acting against its code of ethics, values or behavioral etiquette. Exchanges on our site or our media platforms must be carried out in a respectful, harmonious and courteous manner. The guest can disagree with an idea while respecting other users and company employees. Insulting, threatening or harassing another guest or employee is prohibited. In addition, defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, unsightly, vulgar or any other violent comments are not tolerated.
Modification of conditions
If you wish to receive your gift cards by postal services, deliveries will be made through Canada Post for a $9 fee by gift card.
Deliveries are about 5 to 7 business days, not guaranteed by Canada Post.
Click here to find out more about Canada Post’s delivery policy.
WE ARE COMMITTED TO RESPECT YOUR PERSONAL INFORMATION PRIVACY.
Any personal information you provide us while doing a transaction on our website only serves your request, whether it is a purchase or booking. Your email will be used to confirm appointments or provide you with any extra information regarding your transaction.
None of your information will be shared with a third party except if you authorize it or a competent authority requests it.
The personal data that you provide are encrypted before being treated by the internet. We collaborate with a secure credit card treatment company. This company does not keep, share or use any personal data other than to treat your purchase.
We thank you for your trust and want you to know that we are fully committed to protect the privacy of your personal information, and we guarantee to use them only as stated in this confidentiality policy.
Our website and online application use targeting ads on the internet. This way, our guests that showed interest in our services and products are able to view our ads on our partner’s websites. We believe that targeted ads that rely on our customer’s centre of interest have more value than random advertising.
We also partner with companies that use follow-up technologies. These companies distribute advertising on our behalf. It is possible that these companies collect public information that is gathered through your interactions with our publications, including but not limited to our advertising campaigns.
Targeting technologies analyze your cookies and show publicity campaigns based on your behavior online. This technology does not keep records of your personal information. Furthermore, our targeting technology
complies with actual privacy and data protection policies.
Users can opt out of the advertising devices that Spa Bolton uses, including through the Google Advertising Solutions settings and Advertising Solutions settings for mobile applications, or any other available means, such as the opt-out tool regarding advertising based on interests developed and offered by the Network Advertising Initiative (“NAI”).
If you refuse the transfer of such data to the social network Facebook, disconnect from the social network before accessing any of our websites or any of our (mobile) applications. We have no way of acting on the collection of this data. We recommend that you read the privacy policies of this social network. For more information on the collection of personal data, your rights and how you can adjust your privacy settings see https://www.facebook.com/about/privacy/
SHARING ON SOCIAL NETWORKS
Our website and (mobile) apps provide you with social plugins for several social networks. If you choose to interact with a social network, your activity on our website or through our (mobile) applications will also be accessible on social networks, such as Facebook.
If you are on a social network while you visit one of our websites or one of our (mobile) applications, this social network may add this information to your profile. If you interact with any of the social plugins, this information will be transferred to the social network. If you refuse the transfer of such data, disconnect from the social network before accessing any of our websites or any of our (mobile) applications.
We have no way to act on the collection of this data and its transfer through social plugins. We recommend that you read the privacy policies of these social networks for more information on the collection and transfer of personal data, your rights and how you can satisfactorily adjust your privacy settings.
FACEBOOK privacy policies: https://www.facebook.com/about/privacy/
ATTITUDE SPA POLICY:
Spa Bolton is a place of relaxation where clients should be aware of their behavior for the well-being of all. When you choose Spa Bolton, you decide to respect the Attitude Spa code.
The use of drugs or alcohol is not compatible with access to our facilities. It is therefore forbidden to use them or be under their influence. People who refuse to comply will be asked to vacate the premises.
Spa activity may not be suitable for pregnant women, people with angina, high blood pressure, diabetes, heart or respiratory problems (among others). It is best to consult your doctor before you visit us.
Any behavior deemed inappropriate may result in a request to leave the site without compensation or reimbursement.
Bathrobes, towels and locks are the property of Spa Bolton. If they are not returned, there may be a resulting fee.
Thank you for respecting silence on the whole site.
Please arrive 30 minutes before your treatment and take a shower before and after your treatment.
People aged 16 and under accompanying you are under your responsibility.
It is important to allow sunscreen to penetrate your skin before using the baths so as not to corrupt the water.
Glass containers and food are not allowed on site (except in the bistro and in the picnic area).
Wearing a swimsuit is mandatory at all times. Men and women are not allowed to wear bikini bottoms smaller than the Brazilian demi-buttock, also known as cheeky.
Regardless of gender, we adopt an equality policy to the level of restriction for swimwear bottoms. In other words, for men, the smallest cut is the Speedo. For women, the smallest corresponds to the Brazilian shape (also known as the bootykini or cheeky bikini bottoms *).
* Newly created term used by new swimwear brands. It is the equivalent of Brazilian (half buttock).
- It is forbidden to hold chairs for your only use with your towel during your thermotherapy circuit.
- It is forbidden to jump in the swimming pool or to run on the terrace.
- It is recommended to pay attention to wet floors to avoid falls.
- It is recommended to remove your jewelry and glasses before entering the saunas
- Access to the river is at your own risk and we reserve the right to restrict access in the event of risky weather conditions.
- The use of cell phones, IPADS and cameras is not prohibited. Reading is permitted on your cell phone and IPADS. However, we reserve the right to deny the right of use to customers who do not meet the following conditions: No ringing, sound and vibration are tolerated throughout the site. Taking photos is only permitted if your use does not interfere with the relaxation of other guests. Your photos must be taken in private and NO OTHER CUSTOMERS MUST BE IN YOUR PHOTOS AND VIDEOS. In any case, if we are in doubt and / or if a customer complains about your use, our staff will ask you to return your items to your locker.
Of course, in order to fully enjoy your relaxation, we suggest that you leave these items in your locker.